In general, what do you think makes 'good service' good?

servicebusinesscommunicationcustomerexperience
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IELTS Speaking tip

Develop a consistent response structure: introduction, main body, conclusion.

Vocabulary

  • quality
  • attentiveness
  • responsiveness
  • communication
  • professionalism
  • courtesy
  • efficiency
  • reliability
  • satisfaction
  • hospitality
  • insight
  • personalization
  • expertise
  • teamwork
  • value

Sample Answer

Good service is often characterized by several key attributes that collectively contribute to a positive customer experience. Firstly, attentiveness is paramount; a good service provider should be able to anticipate and respond to customers' needs without being intrusive. This requires both empathy and strong communication skills, enabling staff to not only address inquiries but also to create a welcoming atmosphere. Furthermore, efficiency plays a crucial role—timely responses and resolution of issues foster a sense of reliability and trust. Additionally, a personalized touch can elevate the service, making customers feel valued and understood. In today's competitive landscape, businesses that prioritize customer feedback and continuously seek improvements can differentiate themselves and cultivate long-term loyalty. In essence, good service transcends mere transaction; it is about forging meaningful interactions that resonate with customers.

User Answers

  • March 7, 2025 at 04:20 PM
  • July 17, 2024 at 05:29 AM
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  • January 1, 2024 at 07:09 AM