IELTS Speaking tip
Practice speaking English daily with friends or language partners to increase fluency.
Vocabulary
- customer satisfaction
- communication
- expectations
- experience
- feedback
- service quality
- management
- training
- staff
- responsiveness
- solutions
- competitors
- loyalty
- training program
- reputation
Sample Answer
There are several reasons why companies may falter in delivering exemplary customer service. Primarily, a lack of adequate training for employees can significantly hinder their ability to meet customer expectations. When staff are not well-versed in the company's products or inadequate in interpersonal skills, it inevitably leads to misunderstandings and dissatisfaction among customers.
Additionally, some companies might prioritize profit margins over customer experience, resulting in a transactional approach that neglects personal engagement. This can create a culture where employees feel undervalued and, consequently, less motivated to provide the high level of service that customers deserve.
Lastly, rapid expansion can also strain a company’s resources, making it difficult to maintain quality service across all locations. In essence, a confluence of poor management, financial goals, and inadequate training can culminate in a disappointing customer experience.
User Answers
- May 10, 2024 at 04:25 PM
- February 3, 2024 at 03:32 AM
- February 2, 2024 at 02:24 PM
- December 18, 2023 at 03:13 PM
Other Questions
- Part 1Are there good job opportunities in your home country?
- Part 1Do you like to sing along to your favourite songs?
- Part 1Will you change it if you have the chance?
- Part 1Do you like to share things with your friends?
- Part 1How many people live in your hometown?
- Part 1Should parents follow their children's ideas or should they say “No” to them? Can children say
- Part 1Is there anything you dislike about learning English?
- Part 1Do you prefer to use email or text messaging?
- Part 1Would you like to be a teacher?
- Part 1Do you have a favourite movie star?