Can you give some examples of bad service you have received in the past?

serviceexperiencecustomersocietybusiness
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IELTS Speaking tip

Study the scoring criteria used by IELTS examiners to know what they look for.

Vocabulary

  • service
  • experience
  • customer
  • feedback
  • complaint
  • staff
  • response
  • satisfaction
  • expectation
  • quality
  • management
  • issue
  • resolution
  • failure
  • appreciation

Sample Answer

Indeed, while I strive to approach service experiences with an open mind, there have been instances that stand out starkly. One particularly memorable example occurred at a restaurant where the service was exceedingly slow, seemingly due to staff apathy. We waited an inordinate amount of time for our orders, and when they finally arrived, my dish was not as requested—a clear oversight that could have been avoided with better communication. Furthermore, I have encountered indifferent customer service in retail settings, where staff appeared disinterested and failed to provide assistance despite my evident confusion. Such experiences not only mar the enjoyment of a meal or shopping trip, but they also reflect poorly on the establishment as a whole, deter future patronage, and underscore the importance of effective training and management in service industries.

User Answers

  • March 7, 2025 at 04:20 PM
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